CMS Dispatcher

We look forward to hearing from you.

Job brief
 
The Dispatch is responsible for coordinating and supervising the Visit & Response teams, security patrols and rapid response teams, according to the Standard Operating Procedures. The incumbent operates as a customer service representative for the Company and manages external client accounts.
 
Responsibilities

• Coordinate and dispatch the Visit & Response teams 
• Ensure VR Teams  are apprised of SOPs and Client requirements
• Ensure relevant reports related to the various work activities are accurate and submitted in a timely manner
• Report all incidents and other occurrences as they arise.
• Supervise VR Teams by counseling, recommending disciplinary action, appraising performance and assisting in the hiring and training process.
• Oversee VR rapid response units and monitor the overall response
• Serve as a customer service representative and interact with clients in a professional manner
• Ensure all quality control mechanisms are adhered to
• Maintain constant status and availability of all response units
• Monitor an assortment of equipment in the course of daily activities including, but not limited to radio frequencies, recording system, vehicles, remote access and more
• Interact and communicate with various groups and individuals involved in the operations of all related departments including co-workers, the general public, outside agencies

 
Requirements
 

• Diploma or Bachelor Degree in Business Management/ Communications/ Information Technology
• Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software
• Strong organizational, project management and problem-solving skills with impeccable multi-tasking and administrative abilities
• Exceptional interpersonal skills
• Professional and friendly disposition
• Able to work flexible hours

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